LEGAL
Returns, Refunds and Cancellations Policy
Last updated: 10 October 2026
NailPrint Pro aims to resolve product and order issues fairly and in accordance with applicable consumer protection laws.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible with your order number. Cancellation depends on the order status and applicable law. The fact that an order has already been placed with our supplier does not automatically remove your legal cancellation rights.
Defective, Damaged or Incorrect Products
If your order arrives damaged, faulty or incorrect, contact us with your order number, a description of the issue and photographs where possible. We will assess the issue and arrange an appropriate remedy in accordance with applicable law. This may include repair, replacement or a refund, depending on the circumstances.
Change-of-Mind Returns
Change-of-mind returns are subject to applicable law and the circumstances of the purchase. Certain online purchases may qualify for statutory cooling-off rights. Where a voluntary return is not legally required, we may consider requests at our discretion.
Ink Cartridges and Consumables
For voluntary change-of-mind returns, we may ask that cartridges and consumables be unused and unopened. This does not restrict statutory rights relating to defective or incorrectly supplied products.
How to Request a Return
Contact us before sending a product back. As our supplier ships directly, we will provide the appropriate return instructions. Do not send products to an overseas address without our instructions.
Refunds
Approved refunds will be processed within the period required by applicable law. Refunds will generally be made through the original payment method where possible.
Your Rights
Nothing in this policy excludes or limits rights provided by the South African Consumer Protection Act, Electronic Communications and Transactions Act or other applicable laws.
Contact
For returns, refunds or cancellations, email info@nailprintpro.co.za.